QB Connection Has Been Lost Message Suddenly Popped Up!!

Joan Martin
3 days ago
3 min read

Working on QuickBooks software has made recording and managing bookkeeping and accounting transactions much easier and faster. To meet the industry needs of every user, new advanced features are being introduced in QB through updates from time to time. However, with the many advantages of QB, some drawbacks cannot be ignored. The QuickBooks connection is lost due to a recurring error in the application. But the more suddenly it comes, the easier it is to fix it.

Due to this error, the QB connection has been lost while working on the company file or accessing data in the file. Therefore, you are left alone in the middle of your work with the QB company file completely closed. To fix this issue, shutting down your QB and rebooting the system has proven effective in many cases, as it resolves the network connection failure issue. Apart from connection failure due to weak internet, there can be more critical reasons like incorrect firewall settings, enabled Windows power saving mode, damaged QB company file, multi-user mode enabled in QB, and malware attacks. So, if you want to fix this error soon, then read this article till the end.

If you are frustrated by not having access to your sensitive data from company files, call 1.855.738.2784 and speak to a professional.

Top 3 effective solutions for the “Connection is lost” error message

The following troubleshooting solutions are provided to help you quickly fix the company file error:

Also Recommended: What is Error Code 1406 in QuickBooks?

Solution 1: Disabling power management settings

Initially, go to the location where you want to save the QB company file and open the Power Management settings under Windows Control Panel.
Then, press the Windows key to open the Start menu.
Next, type and select Power Options to open it.
Then, look at the host computer and turn off options like Standby mode, Sleep, and Hibernation.

Solution 2: Let's run QB File Doctor and fix the QB company file problem

QB File Doctor can help you efficiently recover lost connections to your company file data. For this, you must have QB Tool Hub already installed. If you haven't installed Tool Hub, follow these steps:

Download the QB Tool Hub from a trusted source, such as the Intuit website, and save it on your system.
Then, from the location where you saved the QuickBooks Tool Hub.exe file, open it.
Install it by following the on-screen instructions, and you’ll see the QB Tool Hub icon on your desktop.
Now, open the QuickBooks Tool Hub by double-clicking the icon, and select Company File Issues.
Then, click the "Run QuickBooks File Doctor" option. If File Doctor doesn't open after clicking the option, try accessing it manually.
Now, under File Doctor, select the problematic company file from the drop-down menu.
Next, select the Check your file option to continue.
Type your admin password and click Next.

Note: Scanning may take 10-15 minutes, depending on the size of the company file.

Solution 3: Check your network connection

QuickBooks does not work with wireless networking, so it is advisable not to access important company files at that time. Try opening or saving another file on the server to access it. For this, you need to create a Word Pad file or a non-QB MS Excel file on the system and delete it. However, it is impossible to set Windows OS access permissions for any reason, as this is critical for QuickBooks to function correctly.

Conclusion

If the above solutions don't resolve your QuickBooks connection has been lost error, you may need additional troubleshooting methods. For this, call 1.855.738.2784 as the technical experts will listen to your problem and help you out, which you cannot do alone. So, feel free to get back your entire company file data safely.

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